Mr.Manager Provider Subscription Refund & Cancellation Policy

This Refund & Cancellation Policy applies to subscription fees paid by service providers ("Provider", "you", "your") to Mr.Manager / CODE SAMDEVX PRIVATE LIMITED ("Mr.Manager", "we", "our", "us") for access to the Mr.Manager platform and related software features.

This policy applies only to payments made by a Provider to Mr.Manager for use of the platform.

Mr.Manager acts as a software platform for service tracking, billing support, and record management. Mr.Manager is not a party to transactions between Providers and their customers/clients, and any refund, billing, or payment dispute between a Provider and their customer remains the Provider's responsibility.

All subscription fees paid to Mr.Manager are non-refundable.

Once a subscription payment is successfully processed, Mr.Manager does not offer:

full refunds partial refunds prorated refunds refunds for unused time refunds for non-usage of the platform refunds due to change of mind

If your subscription is active, you may cancel it for the next billing cycle.

This means:

your current active subscription will continue until the end of the already paid billing period your subscription will not renew for the following month or next billing cycle no refund will be issued for the current active period

When you cancel:

your subscription remains active until the end of the current billing cycle platform access and related subscription benefits continue only for the remaining paid period after the current billing cycle ends, your subscription will stop unless you renew again

Mr.Manager does not provide any credit, wallet balance, rollover benefit, or adjustment for:

early cancellation partial use of the platform temporary inactivity suspension of your own business operations closure of your account during an active plan period

This policy does not govern refunds or cancellations that a Provider may choose to offer to their own customers.

Providers remain solely responsible for handling customer billing, cancellations, refunds, and payment disputes arising from services offered by them through or outside the platform. This matches the current product language that service bills and receipts are generated by the provider, while Mr.Manager only facilitates record management.

If a Provider stops using the platform, deletes the account, or requests deactivation during an active subscription period, no refund will be issued for the remaining period.

Mr.Manager may, at its sole discretion, review and resolve exceptional billing issues such as:

duplicate charges proven technical billing errors caused directly by Mr.Manager unauthorized subscription charges verified after review

Any such review does not create an obligation for Mr.Manager to issue a refund in future cases.

If a Provider initiates a chargeback or payment reversal without first contacting Mr.Manager for resolution, Mr.Manager reserves the right to:

suspend or restrict account access recover outstanding dues permanently terminate platform access where necessary

Mr.Manager may update this Refund & Cancellation Policy from time to time. Continued use of the platform after such updates will constitute acceptance of the revised policy.

For subscription-related questions, Providers may contact:

Mr.Manager / CODE SAMDEVX PRIVATE LIMITED Email: support@mrmanager.app Phone: +91 99200 99776